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Home > Our Services > Customer Satisfaction Survey

Customer Satisfaction Survey

My Plumber has always had a strong commitment to providing top-quality service. We care about your experience with our company and want to know what we did right and if there is anything we could have done better. We would appreciate it if you would take the time to complete our Customer Satisfaction Survey below. Remember, we’re not satisfied until you’re satisfied.

In all questions that offer a choice between 1-10, one is the worst answer and ten is the highest choice.

Your Information

Name:
Company:
(if applicable)
Address:
City:
State:
Zip Code:
Home Phone:
Work Phone:
Cell Phone:
Email:
Date of Service:
Invoice Number:

Your Experience

(1) When you called for service were you put on hold for very long?
Yes No - How Long?
(2) Was the customer service person you spoke with courteous and helpful?
Yes No - Explain:
(3) Did the technician arrive close to the time slot that the customer service rep gave you when you first called?
Yes No - Explain:
(4) When the dispatcher called to see if you where home were they clear and polite?
Yes No - Explain:
(5) Did the technician arrive close to the time that the dispatcher said they would?
Yes No - Explain:
(6) Was your technician neat, courteous and did he explain the problem to you?
Yes No - Explain:
(7) Did the technician give you the price upfront before he started the job?
Yes No - Explain:
(8) Did the technician leave the job site clean?
Ten being cleanest
(9) Did the technician explain the advantages of using Bio-Clean in your drains?
Yes No  
(10) How would you rate the service of your technician? Ten being the best.
(11) Did the service technician wear his floor protectors on his shoes?
Yes No  
(12) Was the price of the work done about what was expected?
(13) How would you rate the overall service of My Plumber? Ten being best.
(14) Would you recommend My Plumber to your friends and family?
Yes No  
What changes can we make to serve you better?
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